Support of Decision Tasks in Business Process Improvement

The vigorous technological development of the world is a key driver of the continuous improvement of business processes at the enterprise of today. For staying competitive, the companies have to be able to adapt to changes of business environment quickly and effectively. The conventional approaches to business process reengineering are based mostly on activity flows, and mostly not considering data of business processes. In the paper we present a hybrid approach to business process improvement, in which both activities and data of business processes are taken into account. As well, we introduce a concept of the decision task as a special kind of the business process and propose an approach for its improvement based on decision theory, which grasps all the stages of the business process lifecycle.